Privacy Policy

1. Introduction

At Kewsign Creative Studio, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (www.kewsign.com) or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

2.2 Technical Information

We automatically collect certain technical data when you use our website:

• IP address and location data
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

3.1 Service Provision

We use your personal information to:

• Process and fulfill orders from our digital store
• Deliver digital products via email
• Provide custom design services
• Communicate about projects and provide customer support
• Send invoices and process payments

3.2 Marketing and Communications

With your consent, we may use your information to:

• Send newsletters and promotional emails
• Notify you about new products and services
• Share industry insights and design tips
• Invite you to events or webinars

3.3 Website Improvement

We use technical data to:

• Analyze website performance and user behavior
• Improve our website design and functionality
• Personalize your browsing experience
• Ensure website security and prevent fraud

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To fulfill our obligations under service agreements
• Legitimate Interest: For business operations, security, and website improvement
• Consent: For marketing communications and optional features
• Legal Obligation: For tax, accounting, and regulatory compliance

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your data with trusted third parties who help us operate our business:

• Payment Processors: Stripe, PayPal (for secure payment processing)
• Email Services: For delivering digital products and communications
• Analytics Providers: Google Analytics (for website performance)
• Cloud Storage: For secure file storage and backup
• Legal Advisors: When required for legal compliance

5.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to government requests

6. Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption: All data transmission is secured with SSL/TLS encryption
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Secure Storage: Data stored in secure, compliant cloud environments
• Staff Training: Regular privacy and security training for our team

7. International Data Transfers

As a Saudi Arabian company, your data is primarily processed within Saudi Arabia. However, some of our service providers may process data internationally. When this occurs, we ensure adequate protection through:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

8. Data Retention

We retain your personal data only as long as necessary:

• Customer Data: For the duration of our business relationship plus 7 years for legal compliance
• Project Files: Up to 3 years after project completion
• Marketing Data: Until you unsubscribe or object to processing
• Technical Data: Anonymized after 24 months

9. Your Rights

Under applicable privacy laws, you have the following rights:

9.1 Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format

9.2 Correction and Erasure

• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal obligations)

9.3 Processing Limitations

• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances
• Withdraw consent for marketing communications

10. Cookies and Tracking

10.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: For personalized advertising (with consent)
• Preference Cookies: Remember your settings and preferences

10.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

11. Marketing Communications

We respect your communication preferences:

• You can opt-out of marketing emails at any time
• Unsubscribe links are included in all marketing communications
• We will only send service-related communications after opt-out
• You can update your preferences by contacting us directly

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. When we make changes:

• We will update the "Last Updated" date
• Significant changes will be communicated via email or website notice
• Your continued use of our services constitutes acceptance of the updated policy

14. Contact Information