Kewline Data Deletion

1. What Data Kewline Holds

Kewline is a business messaging inbox that connects to a business's WhatsApp Business, Facebook Messenger, and Instagram Direct accounts. In order to provide this service, Kewline stores:

• Channel connection data: Meta Business IDs, WhatsApp Business Account IDs, Page IDs, Instagram account IDs, phone numbers, and access tokens
• Conversation data (on behalf of the business): messages between the business and its customers, plus customer display names, phone numbers, and profile names
• Workspace data: team member accounts, roles, assignments, labels, notes, and status of closed conversations
• Account data: billing profile and subscription records

We do not receive, store, or process any WhatsApp, Facebook, or Instagram data from a business unless that business explicitly connected the channel and granted us the required permissions.

2. How to Delete Your Data

Businesses (and Meta-authorized users connected to those businesses) can delete their data in any of the three ways below. All are available at any time — no waiting period, no justification required.

2.1 Additional Way to Remove Access via Meta

You may also remove Kewline's permissions directly from your Meta account, which immediately terminates all access:

1. Go to your Facebook/Meta Settings → Privacy → Business Integrations (or open Business Manager → Settings → Integrations)
2. Find "Kewline" in the list of connected businesses
3. Click Remove

After removal, we will automatically stop all data retrieval and delete the associated stored data as described above.

3. If You Are a Customer of a Business Using Kewline

If you are a customer who messaged a business that uses Kewline, the conversation data belongs to that business — please request deletion from the business directly. If the business cannot or will not handle the request, or if you believe your data is being misused, contact us at [email protected] with details, and we will escalate it through our contracted obligations.

Messages themselves — and copies of the conversation content that Meta stores on its own platforms (for example, your own WhatsApp chat history on your device) — are outside Kewline's control. To delete data held by Meta itself, use Meta's own account or privacy tools (e.g., Accounts Center for managing your information across WhatsApp, Facebook, and Instagram).

4. Deletion Timeline Summary

Action	What is removed	Timeline
Channel disconnected (Option 1)	Channel tokens (instant), then stored messages & contacts from that channel	Token deletion: instant Data deletion: within 30 days
Workspace deleted (Option 2)	All channels, conversations, contacts, team members, workspace settings	Within 30 days
Email request (Option 3)	Whatever the scope of the verified request (a channel, a workspace, or a specific customer's data)	Within 30 days of verification
Access removed via Meta Business Integrations	Treated as a disconnection — tokens and channel data deleted	Instant / within 30 days
Encrypted backup residue	Rolling backups are fully purged	Within 90 days (maximum)
Non-deleted records	Invoices, transaction records, and support logs we must keep for legal, tax, or accounting purposes	Retained per legal requirement; anonymized after that

5. Data Deletion Callback

In addition to these instructions, Kewline supports Meta's data deletion callback: if Meta forwards a signed data-deletion request while a user removes Kewline's permissions, we automatically process deletion of that user's stored data and respond with the required confirmation and status URL. If the callback is unavailable, this page serves as the instructions page referenced in our Meta app's Data Deletion Instructions URL setting.

6. Contact